1. Booking Process and Payment:

1.1. Reservation Process: When you make a reservation through our website, you are entering into a direct agreement with the apartment or hotel owner. p2pbnb.com facilitates the booking process and payment, but the terms of stay and any special requests are to be discussed directly with the property owner.

1.2. Booking Confirmation: Your reservation is confirmed once you complete the payment process on our website. You will receive a confirmation email containing the booking details and a reference number. Please ensure the accuracy of your contact information to receive important updates.

1.3. Payment: Payments for reservations are processed securely through our platform. By making a reservation, you authorize us to charge the provided payment method for the total booking amount, including any applicable taxes and fees.

2. Accommodation Details and Services:

2.1. Accommodation Information: The information provided on our website about the accommodations is based on the details provided by the property owner. We do our best to ensure accuracy but cannot be held responsible for any discrepancies or changes made by the property owner.

2.2. Property Rules and Policies: Each property may have its own rules, policies, and guidelines. It's your responsibility to review and adhere to these rules during your stay. p2pbnb.com is not liable for any issues arising due to non-compliance with property rules.

3. Cancellations and Modifications:

3.1. Cancellation Policies: Cancellation policies vary based on the property. Please review the property's cancellation policy before making a reservation. Cancellation requests should be made directly to the property owner as per their specified procedure.

3.2. Modifications: If you need to modify your reservation dates or other details, please contact the property owner directly. p2pbnb.com is not responsible for facilitating modifications.

4. Customer Support:

4.1. Support for Booking Issues: If you encounter any technical issues during the booking process, please contact our customer support team at support@p2pbnb.com. However, for issues related to accommodations, stay, or special requests, you should reach out to the property owner directly.

4.2. Property-Related Support: For any issues, concerns, or inquiries regarding your stay, including changes to your reservation, room preferences, amenities, and services, please contact the property owner using the provided contact information.

5. Privacy and Data Protection:

5.1. Personal Information: Your personal information is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. We share relevant booking details with the property owner to ensure a smooth stay experience.

5.2. Communication: By making a reservation, you agree to receive communication from the property owner regarding your stay and related matters.

6. Liability and Disputes:

6.1. Liability: p2pbnb.com acts solely as a platform for facilitating bookings and payments. We are not responsible for the quality of accommodations, services, or any damages or losses incurred during your stay. Any disputes between you and the property owner must be resolved directly between the parties involved.

6.2 Indemnification: You agree to indemnify and hold p2pbnb.com harmless from any claims, liabilities, damages, or expenses arising out of your use of our platform, your interactions with property owners, or your stay at the property.

7. Changes to Terms and Conditions:

7.1. Updates: p2pbnb.com reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By proceeding with a reservation on p2pbnb.com, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not proceed with the reservation.

For any questions or clarifications, please contact our customer support team.

Last updated: 11.08.2023